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01772 499081

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Our Privacy Statement

At Oak Solution, we treat our customers' privacy with the utmost respect through our policies and procedures. We have written below a helpful guide on our privacy and security policies to give you the assurance you need that purchasing from us is safe and secure.

Placing an order

Orders can be placed either online via the website or directly by calling us on 01772 499081. We accept various payment methods including debit/credit card, Paypal, Bank transfer and Cheque. If you would like to pay via Bank Transfer or Cheque then please contact us for payment instructions.

Sage Pay

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers.

Debit/Credit Card Payments

Payment via debit/credit card through the website is processed via Sage Pay (see above). Once you checkout, you will be directed to the Sage Pay payment page. Oak Solution or any of its staff do NOT have any access to the payment details submitted through Sage Pay.

Payment via the phone involves processing your card details through either our Paypal or Sage Pay virtual terminal. This is a fully secure method and all data is encrypted. Under no instance do Oak Solution store any of your payment details.

Paypal

PayPal is a safe, fast and secure way to pay online – your financial details are never shared. PayPal remembers everything for you, safeguarding your bank, credit or debit card details.

PayPal lets you pay in a few easy clicks. No hassle of getting out your wallet or typing your card details into different sites. All you need is your email address for quick, easy payment.

PayPal is used widely across the world wide web including online stores such as Boots, Nike and JD Sports.

Oak Solution is a PayPal Verified Seller and has been for the last 5 years.

For more information, visit www.paypal.co.uk.

SSL Certificate

As soon as you enter our shopping basket, you are automatically redirected to our secure site. This security is provided and verified by Thawte, who provide online security trusted by millions around the world.

This security seal can be seen on our homepage www.oaksolution.co.uk. The security certificate can be viewed by clicking on this security seal.

Security

During the checkout and payment process, you will notice a security padlock sign in your web browsers URL bar. This means that Oak Solution has a verified SSL certificate which is valid and usable and your browser has accepted the SSL certificate and has triggered encryption of data between your computer and our site.

Privacy

We may contact you from time to time with news of our latest special offers and exclusive deals. This will be emailed from a valid oaksolution.co.uk email address. If you do not wish to receive such emails then you will also have the option to opt out or you can email us at info@oaksolution.co.uk.