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Terms And Conditions Of Use

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. They do not affect your statutory rights.

These terms relate to sales over the Internet and over the phone with www.oaksolution.co.uk

Oaksolution.co.uk reserves the right to change these terms and conditions from time to time without notice to you and any changes will take immediate effect on the day they are posted.

If you have any questions about our terms then please do contact us for further assistance. 

Company Information

This website is owned and operated by Oaksolution.co.uk

Our address is

Nara Trading Ltd
Suite 5A
The Watermark
9-15 Ribbleton Lane


Our customer service helpline is 01772 499081

Company registration number : 6948354

VAT Registration Number : GB 125 9973 76

Terms and Conditions

1. Placing an order

1.1 Orders can be placed either directly via the website or by calling us on 01772 499081

1.2 Once an order has been placed you will receive an email confirming your order and delivery details within 24 hours. Please ensure you read the email carefully and contact us if any amendments need to be made

1.3 Oaksolution.co.uk will store your data securely and it will not be passed to any third parties. We do not store your card details and they cannot be seen by any employees within Oaksolution. For more information, see our Privacy and Security page.

2. Product Specifications

2.1 The majority of our items are handcrafted, and as a consequence, all sizes are offered as a guide only. It is virtually impossible to accurately portray the actual colour of natural wood product in a picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch. If you wish to return an item because of a shade difference or any other reason, we are willing to offer a refund as long as our returns terms and conditions are met. However, original carriage charges and collection costs will be at the customer’s expense, and the returned item must be resellable as 'brand new' as per the terms stated above

2.2 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage. All items needing assembly will have instructions included.

2.3 We also offer bespoke furniture which are made to order to customer requests. This will clearly be documented within our various ranges and items on our website as to whether a bespoke option is available. A quotation will need to be prepared as prices vary from those listed on the website. 

2.4 Under some ranges, there is an option of applying different finishes to the item. Please do let us know after placing your order which colour or finish you require. Again, this option will be clearly documented within the range and item on our website.

3. Prices

3.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

3.2 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us. 

3.3 We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered. 

4. Payment

4.1 Payment for your order is made at the point of placing the order. We accept most types of credit and debit card. Alternatively, you can pay by cheque, postal order or bank transfer. Please contact us if you wish to pay via any of these three methods.

4.2 We will advise you if your payment details cannot be authorised for any reason or if your cheque/BACS payment has failed to clear. We will then arrange for payment to be made by another method. Items will not be dispatched until funds have been cleared.

4.3 If your order has a long lead time such as in the case of bespoke items, we may accept a deposit. This will be agreed at the time of sale. If you wish to take up this option please contact usprior to placing your order.

5. Delivery

5.1 Oaksolution.co.uk offers free delivery on all items of furniture

5.2 The free delivery offer excludes the following postcodes and areas: IV, DD, PA, Northern and Southern Ireland, Isle of Man, Isle of Wight, Channel Islands and Scottish Isles. If you do live in any of these areas, an additional surcharge may apply.

5.3 We have the right to waive the surcharge in certain circumstances, mainly depending on order value and the amount of items ordered.

5.4 Our general lead time on all items is 5-10 working days (within a fortnight). However, our aim is to get the items delivered to your home within the first week of placing your order. If you require furniture urgently or within a certain time frame, please contact us prior to placing your order.

5.5 If for some reason we are unable to deliver within our general lead time of 5-10 working days, we shall contact you directly to advise.

5.6 Some ranges, bespoke items or made to order items carry a longer lead time. This will clearly be documented within our various ranges and individual items on our website.

5.7 Oaksolution.co.uk has the right to charge you for delivery if the initial delivery fails and we incur a second delivery charge from our couriers.

5.8 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.

5.9 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of contact us or any reasonable rescheduling of delivery.

5.10 You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carriers delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.

5.11 The delivery driver has the right to refuse carrying the furniture to the room of your choice, especially if no assistance is provided or it would be difficult to carry the item to the specific room. If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by our carrier or we are unable to deliver the goods due to there being no safe means of access to the place of delivery or you are not available at the time pre-arranged on the day for delivery we shall be entitled to either cancel your order and refund your payments less an aborted delivery fee of £50 levied by our carriers or keep your order live but charge you the £50 fee levied by our carriers for the missed delivery.

5.12 Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.

5.13 For more information on delivery, refer to our delivery page. You are also bound by what is written on this page if not already mentioned above.

6. Returns, Refunds and Your Right to Cancel

6.1 You have the statutory right to return any products you have purchased within fourteen (14) days after the delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those fourteen (14) days. You will then be entitled to a refund from us, which will be paid as soon as we have received the item back in our possession. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you. Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items. Bespoke/made to order items do not carry the same return policy. Please read below for extra details of returns of made to order items.

6.2 After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty. For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of unmerchantable quality at the time of delivery. A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.

6.3 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

6.4 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us. Any defects or damages must be reported to us within 7 days and we must be emailed images/photos of the damage/fault within the 7 working days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers. If we receive the goods back with us and they are damaged due to them not being repackaged sufficiently in their original packaging we will charge you for the reduction in value. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer.

6.5 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

6.6 Any made to order/bespoke ranges are not fully refundable. We will refund the customer 80% of the order amount. The remaining 20% will not be refunded and will be passed on to the manufacturer as a re-stocking fee for the products. 

6.7 For more information on returns, refer to our returns page. You are also bound by what is written on this page if not already mentioned above.

6.8 Under no circumstance do we allow a return of a product after 30 days from delivery
6.9 We do not accept the return of any items that do not have the original packaging

7. Site Content and Disclaimers 

7.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred. 

7.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

8. Applicable Law

8.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.