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Returns

At Oak Solution, we only house the very best furniture of the utmost quality. Also, as part of our excellent customer service and to give you the highest confidence of purchasing from us, we are proud to offer a hassle free 14 DAY PEACE OF MIND MONEY BACK GUARANTEE ON ALL PURCHASES.

In the unlikely situation of having to return your furniture, please call us on 01772 499081 or email us at info@oaksolution.co.uk for further instructions.

The following terms and conditions apply:

- The item must be in its original condition and packaging - Please notify us within 7 days of receiving the item that you wish to return it - Oak Solution will not be liable for any costs of carriage to return the item back to us

Damaged items

In the event of receiving faulty or damaged furniture, please ensure the following:

- Notify us within 7 days either via email or phone - Email us a description and photos of the defects to returns@oaksolution.co.uk

Once the email has been received, it will be assessed and you will be entitled to the following options:

- A full brand new replacement at no extra cost - A compensation offer to help you to rectify the problem yourself - Repair of the item if it is repairable

At Oak Solution, we aim to make your shopping experience a pleasurable one. Therefore, we will be in constant contact if you have reported a faulty item.

For further clarification or questions on any of the above, please see our terms and conditions or alternatively you can contact us.