Privacy Policy

We understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”). This policy gives effect to our commitment to protect your personal information.

Who we are

In this privacy policy, “we”, “us” and “our” refers to Nara Trading Ltd. References to “our website” or “the website” are to www.oaksolution.co.uk.

The information we collect

The information we collect via our website may include:

  • Any personal details you knowingly provide via forms or email; such as name, address, telephone number etc.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  • Your IP Address – this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. This information is used to monitor your usage of the website.

Data recorded by the website helps us to remember your preferred settings; this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility.

How we use your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  • To process your order, to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).
  • In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase. We do not send random marketing emails to personal email addresses (spam)
  • Once subscribed to our email offers, you can unsubscribe if you so wish but we will not share your data with third parties unless authorised by yourself to do so.

How to contact us

Should you need to contact us to discuss any of the terms of our privacy policy or to specify how we may or may not use your information as detailed above, please email us on sales@oaksolution.co.uk or telephone us on 01772 499081.