Delivery Information

Oak Solution offers free delivery on all orders. However, additional charges may apply for surcharge areas and additional services as detailed below.

One Man Delivery

This is a one-man delivery service who will take the item into any ground floor room. The driver has the equipment to offload the item or items from his vehicle and bring them to your property.
Assistance may be required for heavy and bulky items especially if there are access issues, stairs or any obstacles to manoeuvre.
We aim to delivery all in stock items within 5-15 working days from date of order even though in many cases the delivery is quicker than this. The delivery company will contact you approximately 3-4 days prior to delivery via email and text message (if a mobile number is provided) with a delivery date and three-hour time window. If the slot offered is not suitable then the offered date and time can be rejected, and the delivery company will be in touch again with a new slot. You do not have to be in for the delivery as you do have the option to have the order left in a safe place, with a neighbour or to a nearby address.

Two Man Delivery

As above but includes a two-man delivery who will take the item into any room of choice including upstairs or downstairs. This service can be chosen at checkout and costs an additional £25.

White Glove Service

This service includes a two-man delivery who will unwrap the item, position the item into the room of choice and take away the packaging. Assembly service is also available. If you do wish for this service, please contact us for a quote.

Express Delivery

Some items are available on a premium 1-2 working day service either via parcel carrier if it is a small and non-heavy item or via pallet service. Please contact us for a quote.

Garden Furniture Delivery

Garden furniture can be delivered the next working day as long as it is ordered before 9am the day before. We shall call you to confirm the day of delivery. Saturday deliveries can be arranged for an additional cost of £50. The standard delivery time is between 9am and 5pm. We advise that there should be somebody in to accept delivery. However, we can leave a note for the furniture to be left safe if easily accessible. However, this is at the customers’ risk. We also can request for the driver to call when he is on his way but again this is not guaranteed. The furniture is delivered on a pallet which is generally a kerb side delivery. The driver in most cases is helpful and can deliver onto a driveway or garden if easily accessible.

Choice of Day/Weekend Delivery

You can choose a delivery day to suit you or even a weekend delivery to give you the flexibility of delivery around your schedule. We can put in requests with the delivery companies who would try your best to meet your demands. Alternatively, we can guarantee the delivery date or weekend slot at an additional charge. Please contact us for a quote.

Surcharge Areas

Delivery surcharges apply to the following areas:

  • AB, DD, IV, PA, PH (additional £29.99)
  • DG, KA, KY, FK, TD (additional £24.99)
  • LL, LD, SA (additional £19.99)
  • KW (additional £49.99)
  • Isle of Man, Isle of Wight, Channel Islands, Scottish Offshore Islands, Northern Ireland and Southern Ireland – please contact us for a quote